SER Showcase for Staff – 25 & 27 April 2017

I am writing to announce an opportunity to see and/or interact with the products designed and built by the SER project teams over the past year.  Many of these products are either being used in our live environment or will soon be deployed for use in 2017/18.

Unlike previous SER showcases there will be individual stations with each dedicated to one of the following aspects of student administration:

  • Customer Relationship Management (CRM) for visiting days and other campaigns
  • Admissions (applications, decision-making, confirmation of offers, facilities for agents)
  • Scholarships and related fund management
  • Advising
  • Management of requests from changes to student circumstances
  • Management of PGR Thesis Examination administration
  • Student enquiry and case management
  • MySaint portal facilities
  • Graduation registration

In addition, there will be a station dedicated to the range of new tools that have been designed to help manage and publish curriculum information.

All stations will be staffed by colleagues from the project teams and business users so there will be ample opportunity to ask questions or view posters demonstrating the strategic roadmap and benefits of each product.

Invitations are open to all but coffee and tea will be based on responses received by 5 pm on Friday, 21 April.  Please contact Jacqui Ritchie at to confirm attendance or to ask for further information.

The two showcases are identical so we hope to welcome as many staff as possible over the two sessions.

Tuesday 25 April 2017 – 2 pm to 4 pm

Thursday 27 April 2017 – 10 am and 12 noon

Both will be held in the Large Rehearsal Room, Students’ Association (Union)

We are entering the transition phase


The Senate Efficiency Review (SER) programme has begun winding down. The programme is moving into a transition phase (February to April) that will see the project teams dispersed back into the business.

One of our first transitional steps is the relocation of staff who have been working for the past two years from the Old Union Diner (OUD). The OUD will be occupied by other colleagues from Friday 3 February 2017.

Most of the SER project team staff will be relocating to seats in the Old Burgh School (OBS) or St Katharine’s West (SKW).

There is no change to the generic emails associated with the SER programme. Telephone extension 1919 will continue to be answered by a member of one of the remaining project team members.

Should you have any questions, you can continue to reach us by email at

Thank you to everyone for your continued support.

Are you a PGT decision maker?


If you are PGT decision maker in one of the University’s Schools, you should have received an invitation to visit our event system and book a place on one of the SER Admissions System project training sessions coming up over the next few weeks. These sessions follow on from the administrator-only sessions that the project team have already delivered in October.

If you haven’t received an invite and would like one, please free to let us know via the contact details opposite.

We look forward to seeing you at one of the sessions!