This week, the SER, Digital Communications, IT Services and Careers have (between them) over twenty staff learning about Agile DSDM project methodology. Running a training course obviously involves making sure that all the stationery supplies and reading materials are available in the right number. But sometimes we forget the behind-the-scenes heroics from staff like Gail Davidson who often go out of their way to organise the ‘brain food’ (biscuits, fruit juice etc.) that sustains the delegates. So spare a thought for Gail and staff like her because they may well have picked up that custard cream you are nibbling.