The story of Liseth Urias

One of the objectives shared by all of the projects that make up the SER Programme is improved efficiency. Often a way we can do this is to move paper-based, time-consuming manual tasks into new electronic systems with some automated steps. Important to consider when we design these new systems however is whether we are truly creating the best electronic process we can or simply replicating the existing unwieldy process in electronic form.

So how do we inoculate against this?

The answer is that we take time in the planning phase(s) of each project to question why we do the things that we do and make sure that any new system that we develop is based upon the most efficient version of the process that we can have. Sometimes this questioning allows us to remove one unnecessary step here and sometimes it highlights that an entire process should be replaced. An added benefit of this kind of critical thinking is that it encourages us to look to other areas of our daily work, leading us to continuously improve what we do and how we do it and freeing up more of our time to address those ‘nice to do’ items that we otherwise may never get to. For the University, this could mean delivering even better teaching and research. For Liseth Urias, it meant that Harbor-UCLA could save her sight. Click the picture to watch how:

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