Ken Barrett (Tribal) was in St Andrews yesterday and gave a demonstration of the Tribal solution to case management and enquiry management. This solution – Enterprise Service Desk (ESD) – is a separate software to SITS software but they are fully interfaced.
23 colleagues from ITS, Registry, Student Services and ELT were able to attend this demonstration. There will be another one in September – date/time to be confirmed and I hope that other colleagues from Admissions, Finance and Schools will be able to join us.
It would be good to have some feedback from those who participated yesterday so feel free to comment in response to this thread.